Subscriptions and billing
How do I cancel my Dolphin SAT or ACT web subscription?
Sign in to the Dolphin account that owns the subscription, open Settings, and choose Cancel plan. Complete the confirmation steps, then check that your plan says it will not renew and shows its end date. If a parent pays for your plan, use the parent billing instructions below. If you cannot access the paying account, email support@dolphin.study for help.
I paid for my child. Where do I manage or cancel the plan?
If you paid through a parent payment link, open Parent billing and enter the email address you used at checkout to request a secure billing link. If you subscribed from a Dolphin parent account, sign in to that parent account, open Family, and choose Manage plan for the relevant student. Your child’s student account may not own the subscription. If you cannot find the plan, contact support@dolphin.study with the checkout email and the student’s account email.
I already paid, but my account asks me to subscribe again. What should I do?
Check that you are signed in with the same account and sign-in method you used when subscribing. A plan bought by a parent may be managed under the parent’s account or checkout email instead. Do not buy a second subscription to fix missing access. Email support@dolphin.study with the account email, checkout email if different, and what you see on screen so the team can check the plan and account link.
Does canceling a trial or subscription automatically refund a payment?
No. Cancellation stops future renewal; it does not automatically refund a payment already processed. If your checkout includes a trial, check its end date and cancel before the trial ends to avoid the scheduled renewal charge. For a paid plan, access normally continues through the paid billing period unless your checkout terms say otherwise. Contact support@dolphin.study about duplicate charges, billing errors, or a refund request.
Does deleting the Dolphin app cancel my web subscription?
No. Removing the app from your phone does not cancel a Dolphin web subscription. Cancel through the account or parent billing path that owns the plan and check the cancellation confirmation. Account deletion and data deletion are separate requests; instructions are below.
Need a discounted subscription?
If the regular price does not work for your budget, ask us about a discounted subscription. You do not need to invite friends or start a trial to ask.
Account Deletion
You can request deletion of your Dolphin account and associated app data by emailing support@dolphin.study from the email address on your Dolphin account with the subject "Delete my Dolphin account".
If you are signed in to Dolphin, you can also open Settings and use the account deletion option when available. We may ask you to confirm account ownership before completing a deletion request.
Data Deletion Requests
To request deletion of specific Dolphin data without deleting your whole account, email support@dolphin.study and describe the data you want deleted.
When a deletion request is completed, Dolphin deletes or de-identifies account and app data that is no longer needed to provide the service, except where limited retention is required for security, fraud prevention, legal, tax, accounting, or payment records.
Other Support
For billing, login, privacy, or product questions, contact support@dolphin.study. We respond as soon as practical.
Updated November 4, 2026